Jerseytravelservice.co.uk, guernseytravelservice.co.uk & onestepholidays.co.uk are trading names of Preston Travel (C.I.) Limited (registered in Jersey, no. 1181) which is a member of ABTA with membership number V6612. We also hold an ATOL with number 1272. As such we are fully bonded according to ABTA’s rules and abide by ABTA’s Code of Conduct (For details of ABTA benefits go to
www.abta.co.uk).
CONTACT NUMBERS
Reservations Call Centre Tel: 0870 251 4860
Customer Services Tel: 0870 122 2544, Fax: 0870 122 2546
Web: www.jerseytravelservice.co.uk
OPENING TIMES
Our Call Centre opening times are:
Mon, Tue, Thu, Fri: 09.00 to 19.00
Wed: 09.30 to 19.00
Sat: 09.00 to 18.00
Sun: 10.00 to 16.00
Our Customer Services opening times are:
Mon to Fri: 10.00 to 16.00
Sat: 09.00 to 16.00
Sun: Closed
HOW TO BOOKTelephone us on 0870 251 4860 where our reservations staff will be pleased to help you. You will be given a firm booking reference number (held for 5 days). Please ensure that this number appears on your completed payment slip, which should be forwarded to us together with the appropriate deposits (or full amount if within eight weeks of departure). Insurance cover is a requirement of booking a holiday with us. If you wish to purchase our insurance please forward the premium with your payment slip. Deposit and balance payments can be made by cheque, debit or credit card (Mastercard & Visa). Payments by credit card are subject to a handling fee. Telephone quotations can only be regarded as approximate and confirmed prices will be shown on the Confirmation Invoice.
Book on-line. Contact us on www.discountjersey.co.uk and follow the simple instructions. Insurance cover is a requirement of booking a holiday with us. If you wish to purchase our insurance you can do so on-line. Deposit and balance payments can be made by debit or credit card (Mastercard & Visa). Payments by credit card are subject to a handling fee.
CONFIRMATION OF YOUR HOLIDAYIn order to ensure that the monies you pay for your holiday are protected we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of the money paid by you. You should check these details carefully and contact us immediately if there are any discrepancies. Please go to www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection.
ABTA protection applies only to services supplied by Preston Travel (C.I.) Limited and does not apply to services featured on this website/websites that are provided by any other company.
Your Confirmation Invoice will be forwarded to you normally within two weeks of receipt of your signed payment slip.
TRAVEL DOCUMENTS AND TICKETSTravel documents and tickets (if applicable) are sent out two weeks before your departure.
DATA PROTECTIONWe will store and use the information which you supply to us or which is supplied to us about yourself and other members of your party. By asking us to confirm your booking you are agreeing to our use, and we cannot accept your booking if you do not agree. We take full responsibility for ensuring that proper measures are in place to protect your information which may be used as follows: Booking information may be passed to relevant suppliers of your travel arrangements such as airlines, ferry operators, hotels etc. Contacting you via telephone, letter or email with details of our products and services. We may also monitor and record your telephone conversations with us for security purposes and staff training.
WEBSITE INFORMATIONAll information on this website has been compiled and checked as carefully as possible to ensure that it is accurate at the time of publication. You should bear in mind, however, that many hoteliers, their staff and local shopkeepers take the opportunity during the off season months to take their own holidays and/or refurbish their premises. You may find, therefore, that some of the establishments and amenities are temporarily unavailable. Some resort and/or establishment photographs may illustrate amenities and conditions that do not necessarily prevail throughout the whole season. Such an event is beyond our control and we can accept no responsibility. If we are warned in advance of any major change, then we shall notify you. If any facility detailed on this website is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. Entertainment - Please note that unless stated otherwise entertainment may only take place on selected night(s) during the peak summer months. Swimming pools - Outdoor swimming pools may not always be in use during early and late seasons. Lifeguards are not present unless stated in hotel description. Heating of outdoor swimming pools is dependent on weather conditions and at the discretion of the establishment management. Solariums, Saunas, Tennis courts etc - Please note that unless stated a charge may be made for these services.
Building Work/Disturbance - Building or road works may be in progress in the vicinity of your accommodation which we are unable to prevent or control and noise levels may cause some disturbance. Wherever possible, we will endeavour to inform you of this at the time of booking or when known to us.
Car Parking - Where car parking is advertised on our website, spaces are limited and available on a first come, first served basis. No guarantee can be given that a car parking space will be available. Where public car parking is advertised, charges may apply.
ACCOMMODATION
Being able to choose with confidence the right accommodation for your holiday and knowing that the standards and facilities offered are as you would expect, is one of the pleasures in selecting a holiday. Accommodation is checked by our local staff and is, of course, registered with the Tourism Authorities to ensure the highest possible standards. We have carefully selected the broadest choice of accommodation for our programme. Town or country, the most homely guest house, a self catering apartment or the most sophisticated hotel; in short, the full range, whatever your budget or family requirements may be.
Dress Code - Establishments require gentlemen to wear shirt, long trousers and shoes for dinner. In addition, some establishments require jacket and tie to be worn. Please check at the time of booking.
Smoking - Many establishments now operate a no-smoking policy in all or part of the property including bedrooms and restaurants.
Grades - The grades used throughout this website are those issued by the Official Tourism Authorities of Jersey and Guernsey. In Jersey there are registers for Hotels and Guest Houses. Sun symbols are used for hotel grading and range from one to five. Diamond symbols are used for guest house grading and range from one to three. In Guernsey there are two registers (Hotel and Guest House). Star symbols are used for hotel grading and range from one to four. Diamond symbols are used for guest house grading and range from one to five.
Meals - Full board commences with lunch or dinner appropriate to the time of day, and terminates on the last day with breakfast (when the first meal was lunch) or lunch (when the first meal was dinner). Half board commences with evening meal and terminates with breakfast. Bed & Breakfast commences with breakfast on the second day and terminates with breakfast on the last day. No allowance is given for meals not taken due to temporary absence which includes late arrival or early departure. Refunds are not made for unused accommodation occasioned by delay. Establishments feature table d’hote menus. Many establishments operate a buffet service for breakfast and/or evening meals. This may vary throughout the season. Since establishments may alter their arrangements without prior notification, bookings cannot be accepted conditional upon a specified dining service.
Rooms - Single: One single bed. Twin: Two single beds. Double: One double bed (some hotels provide a ‘continental’ double comprising two adjoining single beds). Treble: One single and one double bed. Three-bedded: Three single beds. Four-bedded: Four single beds. Quad: Any combination of beds for four persons. Where applicable extra bed(s), bunk beds and cot(s) are reserved for children. Where private facilities are confirmed this means a room with private bath (or shower) and toilet.
BED & BREAKFAST or HALF BOARDMost guest houses and hotels are featured on a bed & breakfast basis giving you the choice of either dining out in the evening at the many restaurants on Jersey and Guernsey or eating in. Evening meals are available at most establishments featured on our website.
DELAYSIn common with many coastal resorts, the Channel Islands occasionally suffer from sea mists and fog. If either your outward or return journey is delayed we recommend that you have sufficient funds to obtain additional meals and accommodation. Under certain circumstances these costs may be covered by your holiday insurance. No claim for compensation or expenses due to adverse weather conditions will be considered.
We cannot accept liability for any delay which is due to any of the reasons set out in our Booking Conditions section “Force Majeure” (which includes the behaviour of any passenger(s) on the flight/sailing who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.
EXCURSIONSOur representatives will be pleased to advise you on the many excursions available in the Channel Islands and will be happy to make the necessary reservations. Please note that certain excursions particularly all day trips may mean an early departure from your hotel and/or late return. This may result in you missing breakfast and/or dinner. No allowance is given for meals not taken.
GROUP BOOKINGSMake up a group and save money. Why not get your friends and relatives together and organise a holiday as a group? Not only will you enjoy yourself amongst friends but it can save you money as well.
HEALTHWe strongly advise that all clients obtain DOH leaflet (Advice on Health for Travellers) from your local DSS office. Holiday Insurance cover is strongly recommended. If you are pregnant, you must inform us at the time of booking. Both airlines and ferry companies place restrictions on travel. These do vary from one company to another.
HOLIDAY INSURANCEOur booking conditions require you to obtain adequate holiday insurance. Such insurance should ensure that you are fully covered against unexpected cancellation charges, medical expenses arising abroad, loss of luggage or money and personal liability claims. It is strongly recommended that you accept either the insurance offered by your travel agent or the insurance arrangements described in our brochure. However, you are entirely free to make your own arrangements provided that the resultant policy affords cover comparable to that offered by us. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
PASSPORTSWe do strongly recommend you travel with a valid passport although British citizens and citizens of the Irish Republic do not require passports or entry visas for travel between their respective countries and the Channel Islands. However, valid photographic ID is required (e.g a photographic driving licence) and most airlines now require a valid passport for identification at check-in. Nationals of other countries please see our Booking Conditions. YOUR PASSPORT WILL BE REQUIRED IF YOU INTEND TAKING A DAY TRIP TO FRANCE.
REPRESENTATIVESYou will be met on arrival in Jersey or Guernsey by a representative or agent of our company. If you have prebooked a transfer or car hire with us you will be shown to your transfer coach, taxi or hire car (passengers taking their own car will not be met on arrival). If at any time you wish to discuss any aspect of your holiday, either over the telephone or in person, our local staff will be very pleased to help you.
SAFETY STANDARDS
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may be lower.
SELF DRIVE CAR HIRE with Hertz-Rent-A-Car
Information and conditions relating to self drive car hire in Jersey and Guernsey.
SINGLES HOLIDAYS
Look out for the ‘No single room supplement’ in the establishments description. Supplements will apply if using a twin or double bedded room for sole occupancy.