0844 770 8084

Terms & Conditions

YOUR CONTRACT IS WITH PRESTON TRAVEL (C.I.) LIMITED.
1. YOUR CONTRACT A contract will exist as soon as we issue our confirmation invoice which will be posted to you. English Law will apply to your contract and any matter which arises between us (except as set out below). Any matter which arises between us must be dealt with under the ABTA Arbitration Scheme (see clause 8) or by the Courts ofEngland and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable.
2. FINANCIAL PROTECTION
We are a member of ABTA (V6612). We also hold an Air Travel Organiser’s Licence (ATOL 1272) issued by the Civil Aviation Authority. This means the air holidays in this brochure/on our website are ATOL protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking (see www.atol.org.uk). If your holiday does not include flights, ABTA will financially protect your holiday in the same way except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. Please note: ATOL protection extends primarily to customers who book and pay in the UK. Please visit the web address above for further details. Please note that some of the links to other sites on our website are to non ABTA sites. The ABTA scheme of financial protection does not apply to these sites.
CHANGES TO ATOL BONDING
Your holiday arrangements are fully protected by the CAA under our ATOL 1272.
As at time of publication the Government has confirmed that the current ATOL bond scheme will be increased with effect from 1st October 2009 to £2.50 per person contribution, which will be shown on the confirmation invoice. The scheme will cover all air holiday packages which will be protected in the event of a Tour Operator failure, and has been introduced for your peace of mind.

Atol Important Notice

This is an important document. You should retain this as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.

3. HOLIDAY PRICE
We reserve the right to alter and correct errors in the prices of any of the holidays shown in our website at any time. You will be advised of the current price of the holiday that you wish to book and any error of which we are aware before your booking is confirmed. At the time of booking you must pay a deposit of £75 per person, together with insurance premium, if required.
A supplementary deposit maybe required to secure certain arrangements which are non-refundable. The balance of the price of your travel arrangements must be paid no less than eight weeks before your departure date. Payments by credit card Mastercard/Visa) are subject to a handling fee. If all monies are not paid in full and on time (including any surcharge where applicable) on time, we shall cancel your travel arrangements. If the balance is not paid in time we shall also retain your deposit. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 5 depending on the date we reasonably treat your booking as cancelled.
For flight inclusive bookings, all monies paid to an authorised agent for your holiday with us will be held on our behalf until they are paid to us or refunded to you. The price of your travel arrangements is based on known hotel rates and transport costs on 01 August 2009. All prices are shown in UK pounds sterling. Prices valid from 01 November 2009 to 31 October 2010 or until publication of any revised edition if earlier or later. We try hard to ensure that all information is correct and accurate. However, errors can occur. If we discover an error in the pricing of the holiday you have ordered, we will tell you and ask whether you wish to continue with the order or cancel it. Once the price of your chosen holiday has been confirmed at the time of booking, we will, subject to the correction of errors, only increase or decrease it subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing or our costs increase or decrease as a result of any changes in the exchange rates used to calculate the cost of your holiday. We will not impose a surcharge within 30 days of departure.
We will absorb any increase in our costs equivalent to 2% or less of the price of your travel arrangements, excluding insurance premiums and any amendment charges. You will be surcharged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the choice of the options set out in clause 6. Although insurance (where purchased through us) does not form part of any contract with us or of any package we will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your confirmation invoice. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Refunds will not be paid if any applicable decrease in costs occurs within 30 days of departure. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Certain airlines may charge for additional pieces of luggage even though they may be under the required weight. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
4. CHANGES BY YOU
We will do our utmost to assist you to make changes but it may not always be possible for changes to be made. Requests for changes must be in writing from the person who made the booking. You must pay an administration fee of £25 per person (maximum £75 per booking), and any further costs we incur or which are imposed by any of our suppliers as a result of the change. Certain travel arrangements (low cost airlines, special class air fares i.e.: Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
5. CANCELLATION BY YOU
Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges shown below. Except as stated below*, where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the holiday payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable.
Period before departure we receive notification of cancellation. Cancellation charge 56 days or more loss of deposit. 42-55 days 30%. 28-41 days 60%. 8-27 days 90%. 0-7 days or after departure 100%.
*Certain travel arrangements (low cost airlines, Special class air fares i.e.: Apex Tickets), incur 100% cancellation charges if you cancel at any time after the reservation has been made. For all bookings which include these travel arrangements, the cancellation charges set out in the table above represent a percentage of the total cost of the accommodation, car hire, transfer etc portion of the holiday only. In addition to these, you will also have to pay by way of cancellation charge 100% of the flight element of your holiday irrespective of the period before departure within which the cancellation notice is received. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges (subject to any policy excess).
6. IF WE CHANGE OR CANCEL YOUR HOLIDAY
Occasionally, we have to make changes to and correct errors on the website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor although sometimes we may have to make a significant change. Examples of a minor change are a change of airline, aircraft or ferry type used in the provision of your holiday/flight, an alteration in your outward travel time by less than 12 hours, a change of accommodation to another of the same standard. If we have to make a major change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of:- (a) (for major changes) accepting the changed arrangements.
(b) purchasing an alternative holiday/arrangements from us, of a similar standard to that originally booked if available. if this holiday is in fact cheaper than the original one, we will refund the price difference.
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. A change of airport within the London airport area (Heathrow, Gatwick, Luton,or Stansted) or a change of ferry port is not classed as a major change. If we have to make a major change or cancel, we will also pay you the compensation payments set out in the table below depending on the circumstances and when the major change or cancellation is notified to you except where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control (see “force majeure” below) the consequences of which we could not have avoided even with all due care or where the minimum number of persons required to operate your holiday has not been reached – in this case we will tell you by the deadline specified. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.
Please also see clause 9. MAJOR CHANGES: More than 56 days: NIL. 29-56 days: £30. 15-28 days: £40. 0- 14 days: £50. Compensation will not be payable for infants or children travelling at reduced rates.
CANCELLATION: More than 56 days: NIL. 29-56 days: £10. 15-28 days: £20. 0-14 days: £25. Very rarely, we may be forced by "force majeure" (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
FORCE MAJEURE: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9(1) below as a result of “force majeure” i.e. any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
7. COMPLAINTS
Please inform the relevant supplier and our resort representative immediately who will endeavour to put things right. It is strongly recommended that you complete a Holiday Report Form whilst in resort. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to: Customer Services Department, Preston Holidays, Sapphire House, 22 East Barnet Road, Barnet, Herts EN4 8RQ giving your booking reference and all other relevant information. If you fail to follow this simple procedure this may affect your rights under this contract including any compensation you may otherwise have been entitled to.
8. WHAT HAPPENS TO COMPLAINTS
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person.
There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
9. OUR LIABILITY
Package and Accommodation Only Holidays Only (1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves or our employees, agents or (but not for accommodation only bookings) our suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and (but not in the case of accommodation only bookings) suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from:- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday which were unforeseeable or unavoidable or - “force majeure” as defined above.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(5) Where any claim or part of a claim concerns any travel arrangements (including the process of getting on and/or off the transport concerned) forming part of the arrangements we have agreed to make, perform or provide as applicable as part of our contract with you and which are provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international by air, the Athens Convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(6) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which we could not have foreseen you would suffer if we breached our contract with you or which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers.
(7) If you have booked a package holiday and you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted holiday arrangements, we will provide you with all reasonable assistance. This may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible providing you request this within 90 days of the incident in question. All assistance is subject to our reasonable discretion and a maximum total cost to ourselves of £5,000 per booking. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you. Flight Only Bookings In respect of flight only bookings, we enter into a direct contract with you to ensure that you are protected by CAA ATOL Regulations (see clause 2 above).
Our only obligation under that contract is to reserve a seat for you with the airline concerned or such other airline as may be substituted and provide you with a ticket for travel. We have no responsibility or liability for the provision of the actual flight itself or for the acts or omissions of the airline concerned. The airline's terms and conditions of carriage will apply to your contract (copy available on request). Our maximum liability if we are found to be at fault in connection with our obligation to reserve a seat for you and provide you with a ticket for travel as set out above is limited to twice the price of the booking in question. Where a carrier would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are due to receive from the airline for the complaint or claim in question. All Bookings Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us or enable you to cancel or change you contracted arrangements with us without charge.
10. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
A full British passport presently takes approximately 6 weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card replaced the E111. From January 2006 E111 forms will not be valid.) The party leader must ensure that all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British Citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel.
11. HOLIDAY CONDUCT
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without notice to terminate the holiday of the person(s) concerned without compensation or refund.
12. WEBSITE ACCURACY
The prices and offers contained in this website are valid and correct to the best of our knowledge at the time of loading 01 August 2009. All prices and offers are subject to change and errors to correction. If we discover an error in the pricing of the holiday you have ordered, we will tell you and ask whether you wish to continue with the order or cancel it. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
13. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 10 (6)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
14. INSURANCE
Our booking conditions require you to obtain adequate holiday insurance. Details of the policy we offer are shown within the website. If you decide not to purchase this insurance, you must ensure that you make  alternative arrangements offering comparable cover.. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

RECIPROCAL HEALTH AGREEMENT WITH THE UK
(From 1st April 2009) Jersey/Guernsey does not have a Reciprocal Health Agreement with the United Kingdom meaning that visitors from the United Kingdom will have to pay for medical treatment provided in Jersey/Guernsey if taken ill during their stay.
Whilst emergency treatment will be provided in the accident & Emergency department it is strongly recommended that all visitors to the Islands be in possession of appropriate Travel Insurance which’s includes cover for all other medical expenses incurred during their stay in Jersey and possible repatriation.
Please carefully check your current travel insurance because most policies do NOT cover medical expenses incurred in Jersey/Guernsey. This is because most Travel Insurance policies only provide cover for medical expenses incurred OUTSIDE the “United Kingdom” but for the purposes of the policy cover insurers usually include the Channel Islands within their definition of “United Kingdom”. This has the effect that the policy would not respond to a claim for Jersey/Guernsey medical expenses
Booking details... your guide to essential holiday information Preston Holidays is a trading name of Preston Travel (C.I.) Limited (registered in Jersey, No 1181) which is a member of ABTA with membership number V6612. We also hold an ATOL with number 1272. As such we are fully bonded according to ABTA’s rules and abide by ABTA’s Code of Conduct.
HOW TO BOOK  
Book on-line. Contact us on www.prestonholidays.co.uk and follow the  simple instructions. Insurance cover is a requirement of booking a holiday with us. If you wish to purchase our insurance please forward the premium. Balance payments can be made by cheque, debit or credit card (Mastercard & Visa). Payments by credit card are subject to a handling fee. Book by calling us on 0844 770 8084 where our reservations staff will be pleased to help you.
CONFIRMATION OF YOUR HOLIDAY
In order to ensure that the monies you pay for your holiday are protected we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of the money paid by you. You should check these details carefully and contact us immediately if there are any discrepancies. Please go to www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection. ABTA protection applies only to services supplied by Preston Holidays and does not apply to services featured in this websites that are provided by any other company. Your Confirmation Invoice will be forwarded to you normally within two weeks of receipt of your signed payment slip.
TRAVEL DOCUMENTS AND TICKETS
Travel documents and E-tickets (if applicable) are sent out two weeks before your departure.
DATA PROTECTION
We will store and use the information that you supply to us or which is supplied to us about yourself and other members of your party. By asking us to confirm your booking you are agreeing to our use, and we cannot accept your booking if you do not agree. We take full responsibility for ensuring that proper measures are in place to protect your information which may be used as follows: Booking information may be passed to relevant suppliers of your travel arrangements such as airlines, ferry operators, hotels etc. Contacting you via telephone, letter or email with details of our products and services. We may also monitor and record your telephone conversations with us for security purposes and staff training.

WEBSITE INFORMATION

All information on this website has been compiled and checked as carefully as possible to ensure that it is accurate at the time of publication. You should bear in mind, however, that many hoteliers, their staff and local shopkeepers take the opportunity during the off season months to take their own holidays and/or refurbish their premises.
You may find, therefore, that some of the establishments and amenities are temporarily unavailable. Some resort and/or establishment photographs may illustrate amenities and conditions that do not necessarily prevail throughout the whole season. Such an event is beyond our control and we can accept no responsibility. If we are warned in advance of any major change, then we shall notify you. If any facility detailed in this website is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information.
Entertainment - Please note that unless stated otherwise entertainment may only take place on selected night(s) during the peak summer months. Swimming pools - Outdoor swimming pools may not always be in use during early and late seasons. Lifeguards are not present unless stated in hotel description. Heating of outdoor swimming pools is dependent on weather conditions and at the discretion of the establishment management. Solariums, Saunas, Tennis courts etc - Please note that unless stated a charge may be made for these services. Building Work/Disturbance - Building or road works may be in progress in the vicinity of your accommodation which we are unable to prevent or control and noise levels may cause some disturbance.
Wherever possible, we will endeavour to inform you of this at the time of booking or when known to us. Building work qualifies as a minor change and does not warrant a cancellation or a full holiday refund Car Parking - Where car parking is advertised, spaces are limited and available on a first come, first served basis. No guarantee can be given that a parking space will be available and charges may apply. Where public car parking is advertised charges will apply.
Sea view rooms- does not necessarily mean it is an uninterrupted view of the sea. Sea is visible from the balcony or if no balcony, view will be from the window.

ACCOMMODATION & SAFETY STANDARDS
The description and classifications of the accommodation are based on information supplied by owners, the relevant Tourist Authorities and Inspection by our Agents in the areas concerned. Also please be aware that when traveling you must accept that standards and regulations whether they be accommodation, safety or hygiene conform to local standards and regulations and even within the Islands could be less or more stringent than in mainland UK. The suppliers we use are required to meet such local standards and where appropriate and possible we work with local suppliers to raise and/or change standards. However, you must still take all reasonable precautions to protect yourself and your party while on holiday with us. Note that for example, fire alarm and fire precaution systems may be different and/or not always present, particularly in older buildings and/or in older city hotels. The design of swimming pools (where lifeguards are often not present), swimming pool markings, depth and the height of balconies also vary greatly so please take care and familiarize yourself and your party with your accommodation as soon as you arrive. Areas around your holiday accommodation and in the resort that do not form part of your booking, for example the sea, beaches, roads, mountains etc. You must therefore also take responsibility and care for yourself, your party and your belongings in these areas. Being able to choose with confidence the right accommodation for your holiday and knowing that the standards and facilities offered are as you would expect, is one of the pleasures in selecting a holiday. Accommodation is checked by our local staff and is, of course, registered with the Tourism Authorities to ensure the highest possible standards. We have carefully selected the broadest choice of accommodation for our programme. Town or country, the most homely guest house, a self catering apartment or the most sophisticated hotel; in short, the full range, whatever your budget or family requirements may be. Dress Code - Establishments require gentlemen to wear shirt, long trousers and shoes for dinner. In addition, some establishments require jacket and tie to be worn. Please check at the time of booking. Grades - Where available, we publish the official grading as a guideline, but they are fallible and you should remember that even within one category, there will be differences between properties. Descriptions and prices should also be taken into account when considering the type of accommodation you can expect. There are 3 registers (Hotel, Guest Accommodation & SelfCatering) and the star rating system is now used for all three registers. Within the Hotel register, there are also Small Hotels. The selected Inspectors' Choice hotels are identified by Red Stars. These stand out as the very best in the UK, regardless of style. Within the Guest Accommodation register, there are the following categories: B&B,  Guest Accommodation, Guest House and Inn. Alternatively, establishments can choose to be “ungraded”, in which case no rating will be shown. Please check at time of booking for updated information.

 

MEALS
Full board commences with lunch or dinner appropriate to the time of day, and terminates on the last day with breakfast (when the first meal was lunch) or lunch (when the first meal was dinner). Half board commences with evening meal and terminates with breakfast. Bed & Breakfast commences with breakfast on the second day and terminates with breakfast on the last day. No allowance is given for meals not taken due to temporary absence which includes late arrival or early departure. Refunds are not made for unused accommodation occasioned by delay. Establishments feature table d’hote menus. Many establishments operate a buffet service for breakfast and/or evening meals. This may vary throughout the season. Since establishments may alter their arrangements without prior notification, bookings cannot be accepted conditional upon a specified dining service.
Most guest houses and hotels are featured on a bed & breakfast basis giving you the choice of either dining out in the evening at the many restaurants on the islands or eating in. Evening meals are available at most establishments featured in our website
ROOMS
Single: One single bed. Twin: Two single beds. Double: One double bed (some hotels provide a ‘continental’ double comprising two adjoining single beds). Treble: One single and one double bed. Three-bedded: Three single beds. Four-bedded: Four single beds. Quad: Any combination of beds for four persons. Where applicable extra bed(s), bunk beds and cot(s) are reserved for children. Where private facilities are confirmed this means a room with private bath (or shower) and toilet. Due to the nature of properties in the Islands, some rooms with private ensuite facilities may have washbasins in bedrooms and not in the bathrooms. Rooms will generally be available for check-in between 12 noon and 3 pm and will need to be vacated between 10 am and 12 noon. These times will be irrespective of your arrival or departure time. Actual times may vary and will be advised on your arrival at your hotel.

DELAYS
In common with many coastal resorts, the Islands occasionally suffer from sea mists and fog. If either your outward or return journey is delayed we recommend that you have sufficient funds to obtain additional meals and accommodation. Under certain circumstances these costs may be covered by your holiday insurance. No claim for compensation or expenses due to adverse weather conditions will be considered. We cannot accept liability for any delay which is due to any of the reasons set out in our Booking Conditions section “Force Majeure” (which includes the behaviour of any passenger(s) on the flight/sailing who, for example, fails to check in or board on time).

EXCURSIONS
Our representatives will be pleased to advise you on the many excursions available in the Channel Islands and will be happy to make the necessary reservations. Please note that certain excursions particularly all day trips may mean an early departure from your hotel and/or late return. This may result in you missing breakfast and/or dinner. No allowance is given for meals not taken.
GROUP BOOKINGS
Make up a group and save money. Why not get your friends and relatives together and organise a holiday as a group? Not only will you enjoy yourself amongst friends but it can save you money as well.
HEALTH
We strongly advise that all clients obtain DOH leaflet (Advice on Health for Travellers) from your local DSS office. Holiday Insurance cover is strongly recommended. If you are pregnant, you must inform us at the time of booking. Both airlines and ferry companies place restrictions on travel. These do vary from one company to another..
HOLIDAY INSURANCE
Our booking conditions require you to obtain adequate holiday insurance. Such insurance should ensure that you are fully covered against unexpected cancellation charges, medical expenses arising abroad, loss of luggage or money and personal liability claims. It is strongly recommended that you accept either the insurance offered by your travel agent or the insurance arrangements described in our website. However, you are entirely free to make your own arrangements provided that the resultant policy affords cover comparable to that offered by us. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
PASSPORTS
British citizens and citizens of the Irish Republic do not require passports or entry visas however, official photographic identification will be required. for travel between their respective countries and the Channel Islands, Isle of Man, Isle of Wight & Isles of Scilly. Nationals of other countries please see our Booking Conditions. YOUR PASSPORT WILL BE REQUIRED IF YOU INTEND TAKING A DAY TRIP TO FRANCE FROM THE CHANNEL ISLANDS.
REPRESENTATIVES
You will be met on arrival in Jersey and Guernsey by a representative or agent of our company. If you have pre-booked a transfer or car hire with us you will be shown to your transfer coach, taxi or hire car. (passengers travelling by sea with or without their own car will not be met on arrival).. Upon arrival in the Isle of Man you will not be met upon arrival.  If you have prebooked car hire please proceed to the Athol desk.  Upon arrival in the Isles of Scilly you will not be met by a representative of our company.  All transfers are arranged locally upon arrival and paid directly to the transfer provider. For passengers arriving in the Isle of Wight please proceed directly to your accommodation.If at any time you wish to discuss any aspect of your holiday, either over the telephone or in person, our staff will be very pleased to help you.
SAFETY STANDARDS
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may be lower.
SELF DRIVE CAR HIRE
with Hertz-Rent-A-Car. Information and conditions relating to self drive car hire in Jersey and Guernsey and Athol in the Isle of Man are shown under the car hire section of this website
SINGLES HOLIDAYS
Look out for the ‘No single room supplement’ in the establishments description. Supplements will apply if using a twin or double bedded room for sole occupancy.
SPECIAL NEEDS
If you are disabled or have problems getting around we can help with detailed information about suitable hotels (some accommodation may not be suitable ie: inadequate facilities and/or access) and special facilities when travelling by air or sea. We cannot give you individual help with walking, eating or other personal needs. If you need help, you must take someone with you who can take care of your needs. It is essential that full details are given at the time of booking of any disability in order that we may offer advice on the suitability of your holiday choice.
SPECIAL REQUIREMENTS & MEDICAL PROBLEMS
If you have any special requests (e.g. low floor bedroom, adjoining bedrooms) please give details at the time of booking. If you require the fulfilment of your request to be a condition of your contract with us, we can only accept it if we write to you to confirm that your request can be fulfilled. Otherwise, any such requests cannot be guaranteed by us or our suppliers, nor be included as part of your holiday contract. We will note such requests on your confirmation invoice, but this cannot be taken as an indication that fulfilment of your request has been guaranteed. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details, possibly at cost to the client.
SPECIAL DIETS
In guest houses and the majority of hotels where special diets such as vegetarian meals are requested the menu will be very limited.
SPECIAL OFFERS
We have negotiated a range of ‘Added Value Offers’ at many of our featured establishments. These offers can represent considerable savings on the normal prices. All offers are only available at the time of booking. All offers must be started and completed within the dates shown on the individual hotel pages. Only one value added offer per holiday can be applied, i.e., different offers that apply to the same dates cannot be combined.
CAR HIRE RENTAL OFFERS
Your hire car will be picked up and returned at the airport/ferryport unless stated otherwise in the offer details. Car hire is calculated in 24 hour periods i.e: A 7 night holiday receives 7 x 24 hour periods of car hire.
CAR HIRE OFFERS - THE EXTRAS
The following extra charges are not included and must be paid for when collecting the hire vehicle. Fuel & Collision Damage Insurance – see car hire page. Where car hire is provided by the hotelier, the hire company may not be Hertz Rent-A-Car or Athol and local charges may vary from those advertised on the car hire page.
TRAVEL BY AIR
Flights are based on low cost, scheduled and charter flights. You can travel by flights from almost any UK airport giving you the widest possible choice of departure dates and times. The airlines and types of aircraft which are likely to be used on holidays in our website are Aurigny, bmibaby, British Airways, British Midland, flybe, Skybus and others (both scheduled and charter) using BAE 146, Jetstream, Boeing 737, 757, CRJ, Dash 8, Shorts 360, Trislander and other aircraft types.
The arrangements are not however definite at the time of printing and we cannot give you any firm information about the airline or the type of aircraft on which you will travel. Once your outward journey has commenced alterations cannot be made to your return flight. Most scheduled airlines feature several different fare levels on a flight. Once the seats normally allocated to a Tour Operator are full we may be able to book seats on the same flight at a higher rate.
We can make a booking for you but not at the prices shown in this website. Should travel be arranged with a change of aircraft an additional cost will be incurred. GENERAL - All travel is subject to the operating schedules of the carriers which are not necessarily daily. Certain airlines impose regulations as to the length of stay. The type of aircraft/ferry equipment may be varied by the operator. This may on occasion increase the travel duration. This websIte is issued on the sole responsibility of the Tour Operator. It is not issued on behalf and does not commit the Air/Sea operator mentioned therein or any operator whose services are used in the course of the tours.
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at: http://europa.eu.int/comm/transport/air/safety/flywell_en.htm. In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown in this website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 6 (If we change or cancel your holiday) will apply. We cannot accept any liability whatsoever for any delay in your flight to or from the UK, except as set out in clause 6 above. However in certain circumstances you may be able to make a claim under an insurance policy for any adverse effects you or your party may suffer as a result of flight delays.

TRAVEL BY SEA
If this is more convenient, you can choose the  Fast and Traditional Ferries from Poole, Portsmouth or Weymouth to the Channel Islands, from Heysham, Liverpool or Belfast to the Isle of Man, from Penzance to the Isles of Scilly and from Southampton, Portsmouth or Lymington to the Isle of Wight.
SMOKING
Smoking is banned in all enclosed public spaces in Jersey, Guernsey, the Isle of Man, the Isles of Scilly & Isle of Wight.
PRICE PROMISE If you are able to find the same holiday in a competitor's website being sold at a lower price, as market leaders, we will endeavour to beat that price Holiday price comparisons are between the total cost including travel and accommodation supplements. Comparisons are like for like, i.e. same departure date and same accommodation (including room type and board basis). Accommodation only, special offers brochures, children's offers, late availability prices and group departures are excluded from our price promise, which relates to the full website price of each holiday.
Price Promise does not apply after the reservation has been confirmed.