PRESTON HOLIDAYS – Booking Conditions – Please read carefully

Your contract is with 

Beauport Enterprises Limited trading as PRESTON HOLIDAYS which is used under licence from Preston Holidays (IP) Limited and includes the brands Jersey Travel Service, Guernsey Travel Service, Discount Jersey, Discount Guernsey, Preston Travel, One Step Travel, The Jersey Booking Centre, The Guernsey Booking Centre, Travelwell Channel Islands, Travelwright Channel Islands, One Step Holidays, Little Escapes, Aeroscope Jersey, Holidays First, 3X Travel, FlyJersey, FlyGuernsey, Islanders Holidays, Jersey Flight Service, Alderney Holidays, Jersey & Guernsey, Travelsmith and British Travel Service.

PO Box 649A
Surbiton
KT5 9YR
England

Tel: 0844 770 0440
Tel: 0844 770 0660
Fax: 0844 770 0880

E-Mail us

Our Websites - www.prestonholidays.co.uk,  www.jerseytravelservice.co.uk, www.guernseytravelservice.co.uk, www.discountjersey.co.uk, www.discountguernsey.co.uk, www.holidaybound.net, www.channelislands.holiday, www.channelislands.deals, www.prestontravel.co.uk, www.onesteptravel.co.uk, www.guernseybookingcentre.co.uk, www.jerseybookingcentre.co.uk,  www.travelwellchannelislands.co.uk, www.travelwrightchannelislands.co.uk, www.modernjersey.co.uk, www.morvanjersey.co.uk, www.dolanjersey.co.uk, www.redcarnationguernsey.co.uk, www.mertonhoteljersey.com, www.defrancejersey.com, www.onestepholidays.co.uk, www.hellojersey.co.uk, www.helloguernsey.co.uk, www.vikingtravel.co.je,  www.gojersey.co.uk, www.goguernsey.co.uk, www.travelcade.co.uk, www.sundecker.co.uk, www.handpickedchannelislands.co.uk, www.littleescapes.co.uk, www.aeroscope.uk, www.flyjersey.net, www.flyguernsey.net, www.battleofflowersjersey.com, www.islanders-holidays.com, www.billingtontravel.co.uk, www.alderneyholidays.co.uk, www.yourholidaysfirst.com, www.seajersey.co.uk, www.seaguernsey.co.uk, www.seaalderney.co.uk, www.seasark.co.uk, www.seaherm.co.uk, www.travelsmithholidays.co.uk and www.britishtravelservice.co.uk.

(Registered in England No. 6462364 - Reg Office: 78 the Green, Twickenham,Middx.TW2 5AG.)

1. YOUR HOLIDAY CONTRACT – when you make a booking you guarantee that you have the authority to accept on behalf of your party these terms and conditions. A contract will come into force between us as soon as we issue our confirmation invoice. This contract is governed by English law and we both agree to submit to the jurisdiction of the English courts at all times.

2. FINANCIAL PROTECTION – all monies paid to Beauport Enterprises Limited trading as Preston Holidays in respect of package holidays are financially protected in accordance with and compliance of The Package Travel and Linked Travel Arrangements Regulations 2018.

For package holidays only, we operate a special client account with . This arrangement means your money will be refunded or you will be brought back to the UK (where your contracted holiday arrangements include return travel to the UK) if already abroad in the unlikely event of our being unable to provide your break due to our insolvency.

3. DEPOSIT & FINAL PAYMENT – Unless you book 10 weeks or less prior to your departure date when full payment is required at time of booking, you must pay us: -               

-           a deposit as follows

Channel Islands       Holidays & Breaks - £75 per person

The balance of the price of your holiday must be paid at least 10 weeks prior to your departure date. We reserve the right to cancel the booking, should we not receive the balance by the due date indicated on your confirmation invoice, in which case your liability will be limited to the deposit paid which is not refundable. If you book 10 weeks or less prior to your departure we must received payment in full at time of confirming your booking. Deposit payments can be made by debit or credit card. Whilst balance payments can be made by cheque*, debit or credit card. *A cheque cannot be used as a payment with in 6 weeks of travel.

4. TRAVEL INSURANCE – We strongly advise you to ensure that you have adequate travel insurance cover in place for your trip. This is important and it is your responsibility to arrange this.

5. AMENDMENTS – If, after our confirmation invoice has been issued you wish to alter your travel arrangements in any way (i.e. departure date, time, port or accommodation) we will do our utmost to assist you, although it may not always be possible to make an alteration to a booking. We will however make an administration charge of £25 per person, and any additional costs we incur in making this alteration. Should you wish to amend your booking with in 4 weeks prior to your date of departure, we reserve the right to make a charge equal to the below cancellation fee - see paragraph 6.

6. CANCELLATION – You or any member of your party may cancel your travel arrangements at any time. This must be made in writing to Preston Holidays by the person who made the booking on your behalf. If the cancellation results in a person travelling alone a single supplement will be payable. Since we incur costs from the time your booking is made, you will have to pay the applicable cancellation charges up to the maximum set out below.  

71 day or more prior to departure - deposit only.

70-57 days inc. – 50% of total holiday cost inc. deposit.

56-43 days inc. – 75% of total holiday cost inc. deposit.  

42-29 days inc. – 85% of total holiday cost inc. deposit.

28-22 days inc. – 90% of total holiday cost inc. deposit.

21 day or less from departure – 100% of total holiday cost inc. deposit.

Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be eligible to reclaim these charges (subject to any policy excess)

7. HOLIDAY PRICE – We reserve the right to change published holiday prices or offers at any time, however once you have booked your holiday and paid the appropriate amount on booking, the price of your holiday as shown on your invoice is guaranteed and will not change unless you alter your booking.

8. ITINERARIES – Published itineraries are intended for guidance only. Anticipated travel times will be shown on your confirmation invoice and final details will be provided closer to your departure date if at all different. Such itineraries will only be adhered to in so far as best practice in the operation of ships permit. Statutory speed limits, driver’s hours, and general sea conditions may require itineraries to be varied at the company's discretion. Weather delays may facilitate repatriation by surface transport for trips operated in the winter.  

9. TOUR ALTERATIONS / CANCELLATIONS / DELAYS – We reserve the right to make minor alterations to the published tour/holiday details at our discretion. Where it is necessary to make material alterations, or cancel a particular tour we will do our utmost to ensure that you are informed without delay and offered an alternative tour/holiday if available. Should this be unacceptable we will arrange a full refund of all monies paid. Please note that refunds do not apply when changes are made to accommodation details – See paragraph 13. Regrettably, coastal resorts occasionally suffer sea mists, fog and strong winds. If either your outward or return journey is delayed, we recommend that you have sufficient funds to obtain additional meals and accommodation. Under certain circumstances these costs may be recovered by insurance, which is strongly recommended. No claim for compensation or expenses due to adverse weather conditions will be considered. If however clients wish to cancel due to such delays or cancellations of the transportation, then full cancellation charges will apply and clients will be required to have adequate travel insurance to cover such circumstances should the situation arise. It is our policy that once you have checked in you are the responsibility of the carrier. We cannot accept responsibility if you miss your departure because you check in late. Neither Preston Holidays nor any of our suppliers can be held responsible for any consequential loss.

10. FAST FERRY – In the event that it is not possible to operate the fast ferry service, passengers will be transferred to the next available Condor Ferries service.

11. ALL INCLUSIVE HOLIDAYS  – Include dinner with complimentary wine, bed & breakfast. Selected bar drinks are also offered - these normally include a bitter & a lager,  house red & white wine, house spirits & draught mixers/soft drinks. Other drinks may be purchased from the bar in the normal way. Your entitlement starts at dinner on the day of arrival & ends with breakfast on the morning of departure, irrespective of your travel times.  

12. HOLIDAY CONDUCT – Please note that we reserve the right to refuse to accept or retain any person as a client if their conduct is disruptive and affects the enjoyment of other holiday makers. We shall be under no liability for any costs incurred by such a person as a result of doing so. Hoteliers, ferry operators, etc. are legally entitled to deny admission or transport to any passengers acting in a disorderly manner likely to affect the enjoyment of other holiday makers. Any passenger who is denied admission or transportation shall be deemed to have given notice of cancellation of his/her booking at the moment.  

13. ACCOMMODATION – In exceptional circumstances, we reserve the right to vary the accommodation details published for each holiday or tour. In such an event we will provide alternative accommodation of an equal or higher grading.

14. CONDITIONS OF CARRIAGE – When you travel by coach or ship, the conditions of carriage of that coach or shipping company apply. Some of those conditions limit or exclude liability and are often subject of international agreement between countries. Copies of the conditions, which apply to your holiday journey, are available for inspection at the office of the carrier concerned. While we will always endeavor to perform our contract, we cannot accept liability or responsibility for any alterations, delays or cancellations caused by war or threat of war, sickness, bad weather, acts of governmental or public authority or other circumstances amounting to a ‘force majeure’.

15. PASSPORTS & ID – For security reasons all passengers require photographic identification such as a valid passport, photo driving licence or photo bus pass to board ferry sailings.

16. GENERAL – Whilst exercising due diligence, neither Preston Holidays or any of our suppliers hold themselves liable for any loss, damage, delay, detention, injury or any other misadventure arising from any cause whatsoever.

17. COMPLAINTS – If you have a problem during your holiday, please inform the relevant supplier in the first instance (e.g. Hotelier) & our head office support team on 0844 770 0660 whilst you are in resort, so as to enable us and/or our supplier to deal with this matter expediently. It is, therefore, a condition of this contract that you communicate any problem to the supplier of the services in question & our head office whilst in resort. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate & rectify the problem. Any complaints which cannot be resolved in resort, must be notified in writing to our customer relations department within 14 days of return. We regret that we cannot accept complaints after that time.

18. DATE OF ISSUE – 01 January 2023.

All information correct at time of publication – 01 January 2023. These terms & conditions supersede all previous editions.